Guide To Fun
WELCOME TO MAGIC SPRINGS Theme and Water PARK!
We are glad you are here and hope you have and enjoyable, fun‐filled day! We provide a safe, family fun experience creating MAGIC MEMORIES that last a lifetime. This guide has been been prepared to provide an overview of services and facilities available for our disabled Guests. Our goal is to make our park free of barriers and more accessible for all our Guests.
Should you or a member of your party have questions, please do not hesitate to ask any of our Team Members to direct you to us. Our Guest Relations and Operations staff at the Front Gate is specially trained to answer your questions.
We hope that you find this guide helpful and informative and that you enjoy your visit today. Please come back and visit us again soon!
ACCESSIBILITY
Most of our theaters, attractions,restaurants, and shops are accessible to wheelchairs. All of our rides, however, require transfer to a ride or ride device. There are no attractions that allow a wheelchair to be on the ride itself. Transfers must be accomplished by the disabled person or with assistance of a member of his/her party. Magic Springs personnel are not trained in lifting or carrying persons with disabilities and are therefore not permitted to assist Guests on and off the rides.
Some ride entrances have narrow queues formed by railings that make wheelchair access difficult. In these situations, special access entrances are available to accommodate the mobility impaired and other disabilities These special entrances are generally the ride exit.
RIDE REQUIREMENTS
All Guests must meet minimum height and all other safety requirements of each attraction. These safety requirements are posted at the entrance to each ride. Safety is our number one priority. In some situations, Guests may not be permitted to board a ride in the interest of personal safety or the safety of other Guests and employees. Guests must be able to utilize all safety restraints and devices as designed by the manufacturer and must have the ability to maintain the proper upright riding posture throughout the ride’s duration. This includes but is not limited to hands on handlebars, feet on floor, and a proper upright riding posture.
RIDE ENTRANCE
Magic Springs provides mainstream access whenever possible, while recognizing that each attraction is different. Where it is not feasible to use the entrance, Guests will be allowed access through the exit. All other persons in the party will be required to wait in the regular queue line. When they reach the ride load area, they may join the party that arrived through the alternate entrance. The special access is meant to accommodate the needs of the disabled and not to bypass other Guest waiting in line.
Guests who are deaf or hearing impaired and are unable to hear ride safety information communicated over a public address system can request a written copy from the ride operator.